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PLEASE READ THESE TERMS AND CONDITIONS OF SALE ("SALES AGREEMENT") VERY CAREFULLY.
BY VISITING, BROWSING, SHOPPING, ACCESSING OR OTHERWISE USING THIS WEB SITE (THE "SITE") OPERATED BY ValuePrint Centre "www.valueprint.net.au”, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
Important Information About This Legal Contract
This Sale Agreement is a legal contract between the Customer and ValuePrint. The Customer accepts this Sale Agreement by making a purchase, placing an order, or otherwise shopping on the Site. (References to "you" or "your" shall relate to the Customer; references to "ValuePrint" shall relate to ValuePrint Centre and its associates) The terms and conditions of this Sale Agreement are subject to change without prior notice, except that the terms and conditions posted on the Site at the time the Customer initially places or modifies an order will govern the order in question.
The right to change prices and cancel orders without notice
We reserve the right to change prices without notice due to the nature of the industry. ValuePrint reserves the right to refuse or cancel any orders, whether or not the order has been confirmed and payment made. If the payment has being made for the purchase and your order is cancelled, we will notify you immediately and refund the amount paid for. We will inform you as soon as possible of any changes in prices, or cancellation of orders.
Pricing and Information Disclaimer
All pricing subject to change. For all prices, products and offers, ValuePrint reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances.
While ValuePrint uses reasonable efforts to include accurate and up-to-date information on the Site, ValuePrint makes no warranties or representations as to the Site's accuracy. ValuePrint assumes no liability or responsibility for any errors or omissions in the content on the Site. Please contact product manufacturer for any further details on the product or give us a call before you purchase if you're unsure.
Limitation of Liability
ValuePrint will not be liable for lost profits, loss of business or other consequential, special, indirect, or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. ValuePrint will not be liable for products or services not being available for use. Customer agrees that for any liability related to the purchase of products or services, ValuePrint is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase(s) under this agreement.
Orders; Payment Terms; GST
All prices stated on the website is GST Inclusive Orders are not binding upon ValuePrint until accepted by ValuePrint. Terms of payment are within ValuePrint's sole discretion. Invoices are due and payable within the time period noted on the invoice, measured from the date of the invoice. All payments are to be made when invoiced; you are entitled to a full refund if the product is not available.
Print Yield
All print yield stated on product details are referred as 5% coverage on an A4 size paper. This yield reference is the industrial standard used by all OEM cartridges.
Cancellation of orders or Change of orders
ValuePrint may not refund in full simply because customer changes his/her Mind after the item being shipped. Once an item is shipped restocking fee will apply if customer wishes to change or cancel the item. We reserve the rights to keep up to $20 or 20% of the full invoice amount payment(whichever is higher) for such cases. Items that are on backorder status can be change or cancel without any restocking fee.
Warranty
ValuePrint provides warranty for our branded products for 6 months from date of purchase. All other OEM products warranty is provided by relevant Manufacturers’ specific warranty.
Freight Policy
Please refer to “Freight & Delivery” for specific details. For the Customer's protection, we ship only to an address that can be verified according to our standards.
Return Policies & Procedures
Since printer consumables have certain used by date and re-sell value reducing accordingly. Therefore our Return Policies/Procedues must be strickly apply.
We guarantee the quality of our products and offer replacement for all defect items. Customer must inform us with the reasons of returning and quote your original invoice/order number via email within 7 days of receiving the products and obtain return authorisation before sending back the items. Customers are responsible for returning freight. Change your mind is not an acceptable reason for returning goods or request for refund. Please make sure you have selected the correct items before confirming the order. And do not open the packing box, which once opened; No return or refund accepted with no exception.
We accept 3 types of returns:
Incorrect items ordered by Customers-within 7 days conditions
Incorrectly ordered goods by Customers must be returned in original packaging (i.e. unopened & no damage). Please check carefully when items arrived before opening the packing. It is the customer’s responsibility to pay the returning freight charges to ValuePrint warehouse. Goods that are returned with freight on receiver to pay will be rejected. You must return the items within 7 days from receipt of the items. All incorrectly ordered goods returned to ValuePrint will incur a 20% restocking fee, which will be deducted and Customers must paid for re-delivery fees before we will re-sending the correct items.
Incorrect items shipped by Us-within 7 days conditions
If we incorrectly shipped goods, which must be returned to us in absolute original packaging (i.e. unopened & no damage). Please check carefully when items arrived before opening the packing. And do not open the packing box, which once opened; No return or refund accepted with no exception. It is the customer’s responsibility to pay the returning freight charges to ValuePrint warehouse. Please use registered post for the returning items, we will re-send the correct items with no charge.
Faulty items-within 30 days conditions
All faulty items due to manufacturing process will be replaced with no charge. Please note the following conditions apply:
- Faulty items must be returned within 30 days from order date with no exception. All returning items must have a printout from the printer and indicating clearly to proof the faulty. We will not investigate the claim without proof printout. In this case; all claims will be rejected.
- Min 70% of ink or powder level maintained for each of the returning items. If ink or powder volume below this level. No faulty claim is accepted.
- Mis-handling and use of products where require further processes by users a re not covered under warranty or considered faulty, i.e Refilling cartridges, original micro-chips removal processes exercised by users and any components that not provided by ValuePrint. No return or refund is accepted in this case.
We will examine the returned items and clarify the defeats with our supplying Manufacturers before resending the replacement items.
Please note that you must contact us via email : sales@valueprint.net.au and obtain an “AO” Authorisation Order before sending back the items.
Goods Returned For Credit, Refund
Under ACCC guidelines for refunds of goods under warranty claims - specifically the ACCC quotes as follows on their web site : "If the goods being returned have had a fair amount of use then you may be entitled to a partial refund only or to repair the product instead".
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